Replacements and Refunds

1. I am not satisfied with the quality of the product. May I request a replacement or refund?
Customers are only eligible for a replacement or a refund if the product is found to be defective due to manufacturing error. 

2. Is there a deadline to request replacements and refunds?
All defective items must be shipped back to our office within 1 week after you received the parcel for us to process your replacement or refund.

*Example: If you received the item on the 7th of the month, you should post it by the 14th the latest. We do not have to receive it by the 14th.

3. How do I request a replacement or refund?
First, please inform us that you received a faulty product by WhatsApp message to +6012 7038814. In the message, please include your purchase receipt as well as pictures of the defective product (please follow full instruction in the notice included in your parcel). Once you have contacted us, please mail the item to: Promo Partners Sdn Bhd c/o Eatcosys, 15-03-3A, Menara PJX HM Shah Tower, Jalan Persiaran Barat, PJS 52, 46200 Petaling Jaya, Selangor.

4. How do I know if my refund or exchange request has been approved?
We will notify you of our decision via email within 7 working days after receiving your parcel. 

5. What happens after my request for a refund or an exchange has been approved?
If you requested a replacement, the item will be shipped to the address you provided during your initial purchase. If you asked for a refund instead, the full amount will be credited to your account within 14 working days after the date of approval using the original method of payment.

6. Warranty
Local Warranty is only valid for 2 months after the date of purchase

 

 

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