Replacements and Refunds
1. I am not satisfied with the quality of the product. May I request a replacement or refund?
Customers are only eligible for a replacement or a refund if the product is found to be defective due to manufacturing error.
2. Is there a deadline to request replacements and refunds?
All defective items must be shipped back to our office within 1 week after you received the parcel for us to process your replacement or refund.
*Example: If you received the item on the 7th of the month, you should post it by the 14th the latest. We do not have to receive it by the 14th.
3. How do I request a replacement or refund?
First, please inform us that you received a faulty product using the contact form provided. In the message, please include your purchase receipt as well as pictures of the defective product. Once you have contacted us, please mail the item to: Promo Partners Sdn Bhd, B3-02 Oasis Square, Jalan PJU1A/7 Ara Damansara, Petaling Jaya 47301.
4. How do I know if my refund or exchange request has been approved?
We will notify you of our decision via email within 7 working days after receiving your parcel.
5. What happens after my request for a refund or an exchange has been approved?
If you requested a replacement, the item will be shipped to the address you provided during your initial purchase. If you asked for a refund instead, the full amount will be credited to your account within 14 working days after the date of approval using the original method of payment.
6. If my request for a refund or an exchange is approved, will I be refunded the postage fee?
No, postage fee for refund purpose will be borne by the customer.